Do I have a warranty on my item?
We guarantee that you will buy an item at TripodStore that is in good condition. Every purchased item is covered by the legal warranty. This means that the item is or must do what a customer can reasonably expect and that the item will continue to work as expected under normal use. If that is not the case, and the article no longer works properly, we will look for a good solution together with you. If the defect is covered by the warranty, we will arrange for a repair, replacement or a refund of the purchase price, depending on the product and the nature of the defect. Wear and age defects are not covered by the warranty and can therefore not be repaired free of charge.
What is the warranty card for my item?
Your invoice or proof of purchase is your proof of warranty. You can find your invoice in your account. If you do not have this, we have sent the invoice to the specified e-mail address.
How long does the warranty apply?
With us you have a 2 year warranty on every product. However, you must report the defects to us within 2 months after discovery.
What is excluded from warranty?
The following defects are not covered by the warranty:
- normal wear and tear, such as scratches, stains or discoloration;
- defects that have arisen because the product has not been used ‘normally’;
- misused or overdue maintenance;
When does the warranty expire?
The warranty is void if:
- breakage of the product (unless caused by normal use);
- the product has already been repaired by a third party.
My item is defective or broken. What now?
That is very annoying and we are happy to assist you. Contact us by email. Mention your contact details, the order number and invoice, indicate which item it concerns and state the item number. Indicate what the defect is. We will find out for you whether your defect is covered by the warranty and what a good possible solution is. Depending on the product and the nature of the defect, we will arrange for a repair, replacement or refund of the purchase price.
How do I have my item repaired?
Contact us by e-mail. Mention your contact details, the order number and invoice, indicate which item it concerns and state the item number. Indicate what the defect is. We will contact you as soon as possible. Upon feedback, we will indicate whether we can repair your item and what the possible costs are. You ultimately decide what you want to do. These costs are always exclusive of shipping costs. If the defect is covered by the warranty, we will solve the problem for you free of charge.
How long does the repair take and how do I track a repair?
We try to solve the repair for you as quickly as possible. When we have received your article and we start working for you, you will receive a message. We have set ourselves a maximum duration of 15 working days. We strive to be ready faster. If your item has been repaired and shipped to you, you will receive a confirmation. That way you are always aware of the repair process.
Is a repair free?
If the defect falls within the warranty conditions and the warranty period, we will repair your item free of charge. If the defect falls outside the warranty conditions, we will not leave you out in the cold. We will repair your item for a fee, but we will first provide an estimate of the costs. That way you can ultimately decide for yourself what you want to do.